Waterlift Energy Limited is based in Nairobi, Kenya. We supply water and energy products across Kenya, serving residential homes, schools, farms, commercial properties, institutions, and businesses nationwide.

Yes. Products can be purchased through our secure online checkout powered by PesaPal. After your order and payment are confirmed, our team will contact you within 24 hours to confirm your order details, delivery location, delivery arrangement, and any installation request where applicable. Waterlift Energy delivers across Kenya, with standard delivery available for eligible online shop orders.

Yes. Waterlift Energy offers professional installation services for selected products upon request. During checkout, you can tick the “Request Installation Service” option. This allows our technical team to contact you after order confirmation to discuss installation requirements, schedule a site assessment where necessary, and provide a separate installation quotation for approval.

Payments are processed securely through PesaPal. PesaPal supports payment options such as M-Pesa, Visa, Mastercard, Airtel Money, and other available payment methods on the platform.

Use our Track Order page and enter your order reference number and email address. You can also create an account to view your full order history and live status updates.

In-stock products are typically delivered within 3 to 7 business days after order and payment confirmation. Made-to-order products, such as elevated water towers or custom products, may take 10 to 21 business days, depending on specifications, production, sourcing, and delivery arrangements. Business days are Monday to Saturday, excluding public holidays.

We accept returns on unused products in original condition within 7 days of delivery. Made-to-order products are non-refundable unless defective. Visit our Refund Policy and Return Policy pages for full details.

For bulk orders or custom specifications, contact us directly via our Contact page or WhatsApp. Our team will assess your requirements and provide a tailored quotation.

For eligible online shop orders, Waterlift Energy applies a standard delivery charge of KES 3,000 at checkout. This standard delivery charge applies to selected products and standard delivery zones. For heavy, bulky, fragile, oversized, made-to-order, or special transport items such as elevated water towers, tanks, and borehole-related equipment, additional delivery charges may apply. Where additional charges are required, our team will contact you before dispatch for approval.

We accept return requests within 7 days of delivery for both defective and non-defective products, provided the product meets our return conditions. To qualify for return, the product must be new, unused, in original condition, and returned with all original packaging, accessories, manuals, and supplied parts. Made-to-order products and installed products are not eligible for standard return unless they arrive defective or were incorrectly supplied. Please visit our Return Policy page for full details.

Approved refunds are processed within 14 days after the returned product has been received, inspected, and approved. Refunds are issued to the original payment method used for the order. Original shipping charges are non-refundable except where the refund is due to an error by Waterlift Energy or where required after verification. Please visit our Refund Policy page for full details.

No. Waterlift Energy does not accept standard exchanges for change of mind, product swaps, or requests to exchange one item for another. If a product is defective, damaged, or incorrectly supplied, the issue will be handled under our damaged, defective, or incorrect items process. Depending on the case, the resolution may include a refund, repair, replacement, or other suitable remedy after verification.

If your order arrives damaged, defective, or incorrect, contact Waterlift Energy within 48 hours of delivery. Please provide your order reference number and clear photos of the product, packaging, and any visible damage or error. Our team will review the issue and advise on the appropriate resolution.

For bulk orders, made-to-order products, or custom specifications, contact Waterlift Energy directly through our Contact page, phone, email, or WhatsApp. Our team will assess your requirements and provide a tailored quotation based on the product, quantity, specifications, delivery location, and installation needs where applicable.

Waterlift Energy supplies water and energy solutions, including: Elevated water storage towers Water tanks and storage solutions Solar water heaters Heat pump water heaters Water pressure booster pumps Selected borehole, pumping, and water system accessories Products available on the online shop can be purchased directly through the website, with delivery available across Kenya.